Purchase Policies

 

 

Age Restriction

Under Australian law, you must be over 18 years of age to purchase wine from Pirathon. It is an offence to sell, supply or obtain liquor on behalf of a person under the age of 18. By placing an order, the buyer confirms they are at least 18 years of age. If buying wine as a gift, the recipient must also be at least 18 years of age.

Anyone at the Delivery Address who receives the Goods shall be presumed by Pirathon to be authorised to receive the goods on your behalf.
 

Ordering Online

Ordering Pirathon via our secure online transaction facility is the quickest and easiest method of purchasing directly from our winery. Use our secure online payment facilities for immediate order processing and the shortest handling and shipping time possible. We offer free shipping on deliveries Australia-wide.

Your credit card details are encrypted and protected by Secure Socket Layer technology using the latest technologies available. Credit card information entered during the ordering process will be deleted upon transaction completion

All prices are displayed in Australian Dollars (AUD) and are inclusive of GST and WET. We accept payment by Visa, American Express & MasterCard.

You are not permitted to purchase any items for resale to a third party or for trade purposes. If we have a concern with the quantity of item/s you have ordered, then we may contact you when you place the order or within a reasonable time after you submit your order, and we may cancel your order or limit the quantity of your order at our sole discretion.

 

Fees and charges

You acknowledge that we are not required or obliged to match any prices for any products, including matching any prices for a product that is available through an alternative offer.

Prices for products change from time to time and we do not provide any notice of these changes. Subject to these terms and conditions, once we have accepted your order, we will not change any prices that apply to the products in that order.

You acknowledge that a product that you order may be out of stock or temporarily unavailable. If this happens, then we will not be able to provide you with that product. Where a product is unavailable we may choose at our discretion and with your permission to substitute it for a product of similar quality or cancel the order. If a product that you have ordered is not available and we have not provided you with a substitute then we will provide you with a refund equal to the purchase price of each product which is ordered and not available within 3-5 business days to your card of purchase.

 

Return & Refund Policy

At Pirathon we stand by our products and thrive to ensure your complete satisfaction. If you are not satisfied with your wine, we offer a 30 day refund policy for goods on wine returned to us in good condition. Once the returned goods are delivered to us, you will receive a full refund within approximately 14 days.

Please contact us immediately if there are any faults or breakages that occur during transit

 

Domestic Delivery & Shipping

Pirathon provides delivery of goods across Australia. Delivery to Australian capital cities and surrounding suburbs is usually within 5 to 7 working days. Please allow up to 14 days for other areas (including Tasmania & Northern Territory) and for periods inclusive of public holidays. We use Freight Hub for all domestic deliveries. We do not deliver to PO Boxes. In circumstances where no-one is present to receive the delivery, and there are no special delivery instructions, Freight Hub will contact you via phone to discuss redelivery or alternative delivery instructions.

Shorter delivery periods can be arranged at an additional cost. Please contact us to discuss your delivery requirements once you have completed your order.

 

International Delivery

Please note, international delivery of Pirathon wine is available. Please contact us for further details and delivery estimates.

 

Testimonials

Pirathon will occasionally solicit testimonials from customers who have ordered from us. This feedback is optional however if provided you agree to allow your name and the testimonial reproduced in press releases, brochures, case studies, marketing materials and/or the Pirathon website.

 

Promotions

Pirathon may offer specials, promotions and discounts on www.pirathon.com or other websites. These promotions are available only while stocks last and for the time period indicated unless otherwise advertised.